What the buyer wrote
Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: • Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) • Lambeth Benefits service (initial contact only) • Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority. The contract is due a comp…
Details
- What the buyer calls it
- RBCS 2011 Contract Best Value Review
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 11 Dec 2020
- Work ends
- 31 Mar 2021
- Kind of work
- Management consultancy
Who the buyer named
Gifty Maccarthy was the named contact on this notice.