Research into disabled passengers’ awareness and perceptions of assistance

This work is being commissioned by ORR’s Competition and Consumer Policy Team. The Team develops and advises on ORR’s competition and consumer policy, and has an enforcement role in these areas. The Team is also responsible for approving policies and monitoring compliance under passenger-facing licence conditions. Access to public transport is for many a necessity of everyday life. As the regulator, we recognise the importance of the rail network being open to everyone regardless of disability. It is our role, via the operating licences, to oversee that the operators of trains and stations enable passengers with a disability to make their journeys easily and confidently, whether those jour…

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