Research into disabled passengers' experience of 'turn-up-and-go' assistance
Office of Rail and Roadservices
What the buyer wrote
ORR currently has a significant knowledge gap regarding the quality of assistance to disabled passengers being provided across the rail network via the 'turn-up-and-go' scheme. We therefore require urgent primary research to provide us with evidence that industry's obligations in this area are being met and that users of turn-up-and-go are being provided with a level of service that meets their needs and expectations. Additional information: Prospective bidders are strongly advised to register their interest on ORR's eTendering portal as early as possible to ensure they receive any further communications regarding this tender. Please note, the closing time for submission of bids is 12:…
Details
- What the buyer calls it
- Research into disabled passengers' experience of 'turn-up-and-go' assistance
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 30 Jan 2017
- Work ends
- 24 Apr 2017
- Kind of work
- Professional services
Who the buyer named
Mayank Vyas was the named contact on this notice.