Research into the provision of information to passengers, including during disruption
What the buyer wrote
The initial findings from our Inquiry into the May 2018 timetable change have highlighted significant concerns regarding the quality of information provided to passengers to enable them to plan and make journeys with a reasonable degree of assurance. Despite the focus on this area over recent years, passengers often remain dissatisfied with how the rail industry performs, particularly as their expectations are often set or exceeded by experiences in other sectors. This can often be an issue when train services are disrupted due to planned and unplanned engineering work, weather conditions and other incidents Getting good quality - appropriate, accurately and timely - information for rail…
Details
- What the buyer calls it
- Research into the provision of information to passengers, including during disruption
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 10 Dec 2018
- Work ends
- 8 Apr 2019
- Kind of work
- Professional services
Who the buyer named
The buyer published a contact address on this notice.