Research into Third Party Intermediaries (TPIs)

TPIs play a key role in many competitive markets and we believe they have significant potential benefits to bring to water and wastewater retail markets, especially through encouraging and facilitating competition. We want to enable TPIs to be a strong and positive driver of effective market engagement and competition, while at the same time supporting our objective of customers having trust and confidence in the market. We therefore want the successful Contractor to consider how we can unlock the benefits that TPIs can bring to water customers. For example, our market monitoring suggests that customers who are searching the market find it difficult to compare provider. So we want the Con…

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