Residential Digital Front Door Platform
What the buyer wrote
A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions: • Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. • Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. • Opportunities to feedback about their digital journey and the design of our resident facing services. • An automated telephone payment system which allows users to make payments over the phone or online withou…
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Awarded to
Details
- What the buyer calls it
- Residential Digital Front Door Platform
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- goods
- Work starts
- 31 Aug 2025
- Work ends
- 31 Mar 2029
- Where
- in the North West
Who the buyer named
Joanne Sherborne was the named contact on this notice. Questions closed on 30 Apr 2025, 17:00 BST.