What the buyer wrote
The Competition and Markets Authority (CMA) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality. The CMA is now commissioning compliance research i.e. 'mystery shopping' in a sample of branches of each of these banks to ensure compliance with the Order.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Retail Banks Compliance Research
- How they are buying
- Called off an existing agreementThe work went to a supplier already on a framework or dynamic market.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 19 May 2019
- Work ends
- 30 Sep 2019
- Kind of work
- Research, evaluation and insight
Who the buyer named
Ben Howard was the named contact on this notice.