RSSB2452 Creating a customer service ethos in RSSB
What the buyer wrote
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company. Additional information: Please…
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Details
- What the buyer calls it
- RSSB2452 Creating a customer service ethos in RSSB
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 9 Apr 2017
- Work ends
- 31 Jul 2017
- Kind of work
- Marketing, advertising and communications
Who the buyer named
R&D Business Partner was the named contact on this notice.