RSSB2655 - T1140 Defining the requirements of a seat comfort selection process
What the buyer wrote
The Rail Technical Strategy (RTS) provides strategic guidance to industry, underpinned by the 4Cs: Cost, Capacity, Carbon, and Customer. This research presents an opportunity to improve the customer experience, through enhancing passenger satisfaction of seat comfort. Passenger comfort during rail travel is an important aspect of the customer experience, and forms part of the rolling stock vision for comfortable and attractive train interiors (RTS, 2012). One key aspect of passenger comfort is the seat, and the comfort of the seating area may contribute up to 5% of the overall impact on customer satisfaction (Transport Focus, 2016). Recent passenger satisfaction scores revealed that 67% …
Details
- What the buyer calls it
- RSSB2655 - T1140 Defining the requirements of a seat comfort selection process
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 5 Feb 2018
- Work ends
- 28 Feb 2019
Who the buyer named
Jenny Neill was the named contact on this notice.