RUG - Universal Credit - Assisted Digital Support

Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet. Some Claimants will need help with this. Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with: - Managing their claim or award of Universal Credit including accessing and using online services; - Managing their financial affairs The aim of this contract is to; - Support the cultural shift to clai…

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