SCW - Care Navigation Service Telephony System
What the buyer wrote
The Care Navigation Service (CNS) a part of South Central West Commissioning Support Unit (SCW) operating out of Mallard Court, Bridgwater delivers service user information and pathway direction for E-referral and Patient Transport Services via a Call Centre type service. It is recognised that the current 3rd party provided call centre telephony solution at Mallard Court is no longer fit for purpose to meet the needs of the CNS service in terms of resilience, capacity, capability, speed to market and scalability. In addition to the CNS call centre the service also supports the rest of the facility with standard telephony. The CNS service has recently been awarded a new contract that requires…
Details
- What the buyer calls it
- SCW - Care Navigation Service Telephony System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 7 Jul 2019
- Work ends
- 7 Jul 2021
Who the buyer named
Phil Fear was the named contact on this notice.