What the buyer wrote
The Department has a primary objective to improve the journey experiences of rail passengers. As such, we are looking to work with industry partners to develop initiatives based on an improved understanding of customer satisfaction and general opinions about the wider rail industry. This is guided by a recognition that existing tools (e.g. NRPS) do not give us the more holistic, and immediate, understanding of the passenger experience that we need to be able to encourage TOCs to drive improvements in a more focused and speedy manner. This project will build on previous work already undertaken by Zipabout (in 2016 Zipabout and DIT worked on a project which was funded through the DIT's MoU w…
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Awarded to
Details
- What the buyer calls it
- Seamless Journey Subscription - Zipabout
- How they are buying
- Quotes from a few suppliersThe buyer approached a small number directly rather than advertising it.
- Type
- services
- Work starts
- 31 Mar 2019
- Work ends
- 31 Mar 2020
- Kind of work
- Research, evaluation and insight
Who the buyer named
The buyer published a contact address on this notice.