What the buyer wrote
We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat. The consultant will support the development of an approach and strategy for Ofwat aimed at: - Improving the support provided to vulnerable customers in the water sector; - Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and - Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors. The strategy will be presented to senior…
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Awarded to
Details
- What the buyer calls it
- Senior Consultant on Consumer Policy
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 14 Oct 2019
- Work ends
- 14 Jan 2020
- Kind of work
- Professional services
Who the buyer named
marek hammond was the named contact on this notice.