Service Charge Communication - Design & Print

Guinness serves c.70,000 customers across England and responsible for sending all of these customers accurate estimated Rents and Service Charge letters once a year. c.48,000 of these customers are also sent accurate Actual Service Charge reconciliations for c.48,000 customers. We describe ourselves as a customer service organisation because it's our customers that we're here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met. The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this - and we must provide the righ…

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