Service contract for FEI tecnai TSpirit D1228 Transmission electron microscope
What the buyer wrote
2. Requirements 2.1 APHA requires a fully comprehensive service contract for the Equipment. This shall include the following: - Unlimited Service Support to resolve hardware/software issues, including a maximum 4-hour telephone support response time, and a maximum 48-hour on-site labour response time; - Unlimited labour, travel time and expenses; - All spare parts; - All hardware and software updates; - One (1) Preventative Maintenance visit per year. 2.2 Service Support and Corrective Maintenance: i. APHA shall receive Service Support, provided by either telephone or email when required and following the logging of a call with the Contractor during Working Hours. ii. Pri…
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Details
- What the buyer calls it
- Service contract for FEI tecnai TSpirit D1228 Transmission electron microscope
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 20 Mar 2020
- Work ends
- 30 Nov 2021
- Kind of work
- Clinical and healthcare services
Who the buyer named
The buyer published a contact address on this notice.