What the buyer wrote
TGPL has a legacy Service Desk solution which is primarily used for Incident and Request management, along with some Problem management. It is currently only used by the IT and HR functions within TGP. As part of the broader strategic direction to develop the TGPL 'Service Style' and deliver an amazing customer experience TGPL is looking to implement a new internal Service Desk solution which is capable of supporting HR, IT (including Management Information), Facilities and Finance. In order to support this strategic direction the new Service Desk solution will need to provide excellent self-service and service reporting functionality and be accessible to users via both web-based clients …
Details
- What the buyer calls it
- Service Desk Solution
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 13 Feb 2017
- Work ends
- 12 Feb 2021
- Kind of work
- Software development, IT support and managed services
Who the buyer named
Audrey Li was the named contact on this notice.