What the buyer wrote
The Council wishes to award a contract for a technical solution to support IT service management, ("the Contract"). They require a "commercial-off-the-shelf" hosted solution. The Council's Technology & Change (T&C) business unit includes two IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector. The two providers currently use different service management systems but the plan is to consolidate these into a single solution. T&C have formally adopted ITIL as its Service Management framework along with accreditation to the ISO/IEC 20000 standard f…
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Awarded to
Details
- What the buyer calls it
- Service Management System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 14 Aug 2019
- Work ends
- 10 Nov 2024
- Kind of work
- Technology and digital
Who the buyer named
Tim Wood was the named contact on this notice.