What the buyer wrote
The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum: Station inspections Train inspections Customer Service mystery shopping Re-inspections for failures to confirm improvement
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Supplier not named
Supplier not named
Supplier not named
Supplier not named
Details
- What the buyer calls it
- Service Quality Regime
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Lots
- 4
- Where
- in the North East, in the North West, in the East Midlands, in the West Midlands, in the East of England, in London, in the South East, in the South West
Who the buyer named
The buyer published a contact address on this notice.