ServiceDesk Software - London and Quadrant

There is a requirement to replace the existing ITSM which is recognised as being obsolete, has very limited functionality & features and is not fit for purpose any longer to support the business' FMO and Modern Operations objectives. Prolonged use of the platform will lead to failure in operational capability of the IT teams involved in providing technology and digital services to the business units. The new ITSM toolset is required to address the following challenges: • Multi-instance cloud architecture with proven scalability for enterprises and state-of-the art advantages in security, reliability, and flexibility. • Consolidate to a single system for complete visibility and provide a…

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