What the buyer wrote
A Service Agreement to give support to Sisys terminals including: • Full telephone support on all SISYS supplied software • Free software support updates where applicable, excludes bespoke software • Telephone Helpdesk Support • Priority over non-support customers • Annual update of software and hardware • 2 Desktop Cameras
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- SISYS Service Agreement for Equipment and Support
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Work starts
- 6 Nov 2019
- Work ends
- 5 Nov 2020
Who the buyer named
Elinor Wood was the named contact on this notice.