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SMBC and SHG Netcall Contact Centre Solution

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What the buyer wrote

Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution. Advanced self-serve and call diversion features, with AI capabilities.

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Details

What the buyer calls it
SMBC and SHG Netcall Contact Centre Solution
How they are buying
Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
Type
services
Where
in the North West

Who the buyer named

STAR was the named contact on this notice.

procurement@star-procurement.gov.uk