SOL - Emergency Pre-Paid Meter Top Ups

Solihull Council, Income & Awards operate a Discretionary Crisis Scheme for residents that experience crisis events: an unforeseen emergency or exceptional financial hardship. This scheme is designed to provide basic provisions to customers to facilitate breathing space. That is, space for customers to seek advice to help resolve the issues that underlie their crisis needs. A key function of this scheme is to supply customers with three days worth of gas and electricity to help meet their basic crisis needs. This service is specifically for customers that have a pre-paid meter, only. Customers that have a billed meter can resolve any difficulties directly with their energy supplier. …

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