Southeastern Customer Contact Centre Services 2022-2025
What the buyer wrote
The following services are included within this tender scope: • Telephony - core hours of 07:00-22:00 with options for out of hours services • Email - response via email enquiries • White mail - response via postal mail enquires • Manual and automated processing of Delay Repay • Webchat/bot/virtual services - introducing webchat • Facility to handover cases from KICC Twitter team - optional, subject to market engagement • Lost property tracking - optional, subject to market engagement
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Supplier not named
Details
- What the buyer calls it
- Southeastern Customer Contact Centre Services 2022-2025
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in the South East
Who the buyer named
Rob Parfitt was the named contact on this notice.