What the buyer wrote
In order to achieve one of the objectives set by Westminster City Council as well as improving and modernising its services, CWH setup a Customer Service Centre. This handles all customers, residents, leaseholders and service providers housing queries either by telephone, email or online. CWH Customer Service Centre serves as a first point of contact for customers, residents, leaseholders and service providers with the majority of communication being handled with customers over the telephone. The CSC receives and estimated 21,000 calls and 3000 email and portal enquiries covering a variety of issues. Current key measures of success of the CSC include: - 70% of calls handled in 30 seconds…
Details
- What the buyer calls it
- Speech Analytics Consultancy
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 4 Mar 2019
- Work ends
- 15 Apr 2019
Who the buyer named
Susan Fielding was the named contact on this notice.