What the buyer wrote
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand …
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Awarded to
Details
- What the buyer calls it
- SPS-02244 Microsoft Service Support
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Where
- in Scotland
- Kind of work
- Technology and digital
Who the buyer named
Catharine Dempsey was the named contact on this notice.