What the buyer wrote
The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action. The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured.
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Awarded to
Details
- What the buyer calls it
- SQR System App
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Where
- in Wales
Who the buyer named
The buyer published a contact address on this notice.