What the buyer wrote
The objective of this opportunity is to undertake a programme of mystery shopping across all facilities in its network of Household Waste Recycling Centres within the Growth Environment and Transport Directorate. Waste Management currently has 18 Household Waste Recycling Centres (HWRCs) across the County with total customer throughput each week equating to around 69,000 visits. Waste Management is committed to providing a high level of service to its customers and recognises that one of the key ways of achieving this is through obtaining customer feedback. The successful provider will be responsible for the planning and execution of a maximum of 864 mystery shops (48 per site) over a 12 mo…
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Awarded to
Details
- What the buyer calls it
- SS14 100 - Mystery Shopping at HWRC's
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Dec 2015
- Work ends
- 30 Nov 2020
- Kind of work
- Professional services, Waste collection and recycling
Who the buyer named
Ross Morrison was the named contact on this notice.