What the buyer wrote
Kent County Council (KCC) is issuing this notice, after discussing with the market,(ref PIN 2016/S 060-100974) relating to the the introduction of a Centralised Customer Feedback system, for use by staff to log feedback from our customers. The objective of this notice is to deliver a suitable solution that will interact with some legacy Customer Feedback Systems. KCC operates a number of Customer Management systems, but this system will be required to interrogate information generated by these internal systems, as well as collecting information directly from customers via a Web based front end and through staff in the Call Centre. The reporting needs to be as a standard system output, but al…
Details
- What the buyer calls it
- SS15-112 Customer Feedback System
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Apr 2017
- Work ends
- 31 Mar 2022
- Kind of work
- Software development
Who the buyer named
Mr Jamie Brooks was the named contact on this notice.