What the buyer wrote
St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: • 'Integration' with current CS1000 platform • 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, …
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Awarded to
Details
- What the buyer calls it
- St Helens Council Contact Centre Refresh
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Work starts
- 25 Apr 2017
- Work ends
- 20 Jun 2020
- Kind of work
- Technology and digital
Who the buyer named
Mrs Kim Jost was the named contact on this notice.