Strategic Partner toSsupport the Customers Services Transformation Programme
What the buyer wrote
The tender was for a Strategic Partner to support the London Borough of Haringey in delivering the CST Programme. Haringey invited tenders for the provision of consultancy services to assist in the implementation of the CST Programme in accordance with the terms and conditions of the MCAS Framework (ref RM662 – Lot 3). Procurement description – to deliver a programme of performance improvement alongside delivering a better customer experience rather than delivering large scale financial efficiencies. Nature of works – to develop an over arching strategy and vision for ways customers access services, supported by a new target operating model for Customer Services
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Strategic Partner toSsupport the Customers Services Transformation Programme
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Work starts
- 6 Oct 2013
- Work ends
- 29 Jul 2016
Who the buyer named
The buyer published a contact address on this notice.