Study of New Appointments and Variations (NAV) Market

Introduction The vast majority of residential and business customers in England and Wales obtain their water and wastewater services from one of the regional monopoly Water and Sewerage Companies (WASCs) or Water only Companies (WOCs). While Ofwat has developed a regulatory approach to introduce a degree of "comparative" competition between companies, direct competition has been limited to date. Study objectives The study will involve a comprehensive examination of the NAV market to see if it is working for customers and consumers generally; to identify any areas that may require attention; and to identify potential options on how we might make the market work better. In parti…

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