Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services
Derbyshire County Councilservices
What the buyer wrote
The Council requires an Internally Hosted Contact Centre Telephony and Multi-Channel Solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer Interactions regardless of Channel. The Solution should be implemented and live (Go-Live) by December 2017 at the latest. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A Web Chat module is also required to help the Council encourage greater take-up of online services to reduce the number of enquiries and referrals made by other means (e.g. Phone calls and e-mail, Social Media, text message). The Solution needs to be agi…
Details
- What the buyer calls it
- Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 26 Oct 2017
- Work ends
- 26 Oct 2022
- Kind of work
- Software development, Logistics, courier and distribution
Who the buyer named
Jayne Smith was the named contact on this notice.