What the buyer wrote
The Council is looking to procure a support contract for the following infrastructure elements Alcatel VoIP Telephony System (The Alcatel components to be covered include): OmniPCX Enterprise OmniVista 8770 OmniTouch 8400 ICS / 8460 ACS 4059 EE IP Desktop Softphone OmniTouch 8600 MyIC CCS Soft Panel Manager REDBOX Voice Recording System Quantify & Quality Management Modules <strong>Summary of Services being sought:</strong> Incident Management Change Management Problem Management Third Party management Hardware Break Fix Maintenance Availability Reporting (where appropriate Performance Reporting (for appropriate devices) Capacity Reporting (for appropriate devices) Reporting portal …
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Awarded to
Details
- What the buyer calls it
- Support services for Telephony
- How they are buying
- The buyer did not say
- Type
- services
- Work starts
- 31 Jul 2015
- Work ends
- 31 Mar 2018
- Kind of work
- Management consultancy
Who the buyer named
Barbara Hunter was the named contact on this notice.