Support the delivery of the Vulnerability Focus Report

Ofwat requires specialist external expertise to support the delivery of our upcoming Focus Report on Vulnerable Customers. The scope of the work required includes - - Investigate how regulated markets, specifically those with a history of consumer problems, approach and deal with consumer vulnerability (and the concept of vulnerability). - Identify drivers of vulnerability within the water sector. - Consider already existing measures that could prove effective in mitigating vulnerability in the water sector. - Identify the most effective intervention tools and prepare the ground for proposing effective and evidence-based responses from the viewpoint of consumer policy. For further in…

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