TD2048 - Service Level Agreement to support the Insight Led Council platform
What the buyer wrote
12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.
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Details
- What the buyer calls it
- TD2048 - Service Level Agreement to support the Insight Led Council platform
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- goods
- Where
- in the East Midlands
- Kind of work
- Software development
Who the buyer named
Laura Rose was the named contact on this notice.