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The Crier

Technology Enabled Care

Norfolk County CouncilEast of Englandservicesabove threshold
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What the buyer wrote

The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. • The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. • The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including…

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Awarded to

Alcove Ltd£11.2mends (31 Mar 2029)

Details

What the buyer calls it
Technology Enabled Care
How they are buying
Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
Type
services
Work starts
31 Mar 2026
Work ends
31 Mar 2029
Where
in the East of England

Who the buyer named

Sarah Hardy (Admin) was the named contact on this notice. Questions closed on 28 Jul 2025, 12:00 BST.

sarah.hardy@norfolk.gov.uk