Tender for an outsourced switchboard service for the Electoral Commission
What the buyer wrote
The Electoral Commission is seeking a supplier to provide an outsourced switchboard service answering calls to the organisation's main number and transferring these to the correct member of Commission staff. The supplier will provide a service for up to 150 of the Commission's staff who are based in offices in London, Cardiff, Edinburgh and Belfast. The service will be provided as a minimum between 8.30 am and 5.30 pm Monday to Friday excluding public holidays. We receive on average about 900 calls per month via the current switchboard service but this varies depending on time of year and can reach a maximum of about 2,000 calls in a busy month. We wish to have a service in place in go…
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Details
- What the buyer calls it
- Tender for an outsourced switchboard service for the Electoral Commission
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 2 Feb 2016
- Work ends
- 8 Feb 2018
- Kind of work
- Research, evaluation and insight
Who the buyer named
Megan Phillips was the named contact on this notice.