TfL 93781 Mystery Shopping and Customer Satisfaction Survey for Call Centre
What the buyer wrote
TfL are looking for bidders to: Customer Satisfaction Surveys • To carry out objective and actionable surveys automated real time customer satisfaction surveys triggered byrecent interactions with the contact centre across telephony and correspondence channels Mystery Shopper Surveys • To carry out objective, high quality and actionable surveys on a 4 weekly basis across all TfL channels Reporting for both Mystery Shopper and Customer Satisfaction • To measure staff against quality performance criteria and the behaviours shown • To assess performance throughout the period and year and provide concise and actionable feedback on whether our customer standards are bring met. This opport…
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Details
- What the buyer calls it
- TfL 93781 Mystery Shopping and Customer Satisfaction Survey for Call Centre
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Apr 2018
- Work ends
- 31 Dec 2023
- Kind of work
- Research, evaluation and insight
Who the buyer named
Vicki Akinosho was the named contact on this notice.