The Provision of a Customer Service Training Package
What the buyer wrote
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
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Awarded to
Details
- What the buyer calls it
- The Provision of a Customer Service Training Package
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Where
- in London
- Kind of work
- Professional services, Training and education services
Who the buyer named
Mr R Aubrey was the named contact on this notice.