The Provision of Contact Centre Communications Software
What the buyer wrote
Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System without need for significant development. • Proven Interoperability with SAP C/4 HANA. • A solution that is already in use and proven to work effectively within another organisation. • Software as a Serv…
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Awarded to
Details
- What the buyer calls it
- The Provision of Contact Centre Communications Software
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- goods
- Work starts
- 31 Oct 2025
- Work ends
- 31 Oct 2029
- Where
- in Wales
- Kind of work
- Technology and digital
Who the buyer named
The buyer published a contact address on this notice. Questions closed on 14 Apr 2025, 12:00 BST.