The purchase of an Out of Hours Service Desk for De Montfort University, Leicester
What the buyer wrote
DMU has a requirement to purchase an out of hours IT service desk solution to enable effective out of hours IT support to staff and students of the University. There is also a requirement to act as cover for the service desk during departmental meetings during core hours. The solution will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. The expected term of the proposed contract is two-and-a-half (2.5) years. Pricing must be firm for this period. Whilst the intended contract term is two-and-a-half (2.5) years, DMU requires the right to cancel it for convenience at three months' notice at any time. …
Details
- What the buyer calls it
- The purchase of an Out of Hours Service Desk for De Montfort University, Leicester
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 24 Sep 2017
- Work ends
- 25 Mar 2020
- Kind of work
- IT support and managed services
Who the buyer named
Mahesh Parmar was the named contact on this notice.