to outsource the out of hours community alarm call handling system.fro approx 6 year contract
What the buyer wrote
PIN to determine if will tender specific community alarm services. review EOI's & shape any tender documentation. Consider: New provider to take all out of hours calls associated with running a community alarm centre (emergency calls, general enquiries, raising repairs for registered social landlords etc) •out of hours from 18:00pm to 08:00am following morning & 24/7 on weekends & all bank holidays •Act as our disaster recovery centre during unforeseen emergencies & system maintenance visits •Intend to retain own call centre to take calls during core hours •Majority of call centre staff would be eligible for TUPE •Use Jontek call handling software for eme…
Details
- What the buyer calls it
- to outsource the out of hours community alarm call handling system.fro approx 6 year contract
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 1 Jan 2019
- Work ends
- 1 Jan 2025
Who the buyer named
Procurement (at Barnet HOmes) was the named contact on this notice.