What the buyer wrote
The IPO previously usability tested the trade mark application service in March 2016 to baseline the current online user experience and has since undertaken changes to refresh the user interface. The IPO wishes to benchmark these findings with the current user experience of the refreshed trade mark application service to ensure no additional service issues have been introduced and any changes have delivered improvements to the customer experience. The IPO wishes to undertake an accessibility audit of the service, with the testing aligned to WCAG 2.0 AA level.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Trade Mark Usability Testing
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 9 Jan 2017
- Work ends
- 23 Jan 2017
Who the buyer named
Sharon Duncombe was the named contact on this notice.