What the buyer wrote
Assignment under the Market Research Framework MR130001. This qualitative research will look to explore responses to the new letter notifying customers that their tax credits debts are being transferred to DWP for recovery. In particular, it will seek to: • Walk through the end to end journey with customers to explore their likely reactions at each stage; • Ensure the messages in the letter are clear and unambiguous; • Find out what questions people have once they have read the letter and test this alongside the draft web guidance to identify gaps.
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Transferring Tax Credits Debts to DWP
- How they are buying
- The buyer did not say
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 6 Jul 2017
- Work ends
- 8 Sep 2017
- Kind of work
- Research, evaluation and insight
Who the buyer named
Khateja Salajee was the named contact on this notice.