Transformation of Customer Participation in Co-Delivery of Services
What the buyer wrote
The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by: • identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; • identifying how the frontier could be shifted further; • setting out a framework for customer participation in the co-delivery of solutions in the water sector; and • setting out a framework for assessing it and challenging companies at the next price review.
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Awarded to
Details
- What the buyer calls it
- Transformation of Customer Participation in Co-Delivery of Services
- How they are buying
- Advertised, open to anyoneAny supplier could bid without being invited first.
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 3 Jan 2017
- Work ends
- 31 Mar 2017
- Kind of work
- Management consultancy
Who the buyer named
The buyer published a contact address on this notice.