Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
What the buyer wrote
The procurement is for an ongoing requirement under the Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints relating to alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in DESNZ's ability to apply sanctions
Bid for this and lost? There is a short window in which the decision can be questioned.
Awarded to
Details
- What the buyer calls it
- Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
- How they are buying
- Given to one supplier, no competitionNobody else was asked, and the buyer has to be able to justify that.
- Work starts
- 28 Aug 2025
- Work ends
- 30 Jun 2029
- Where
- in London
Who the buyer named
The buyer published a contact address on this notice.