TS15033 Supply of an Internally Hosted Multi-Channel Contact Centre Solution with Associated Services
What the buyer wrote
The Council requires an Internally Hosted Multi-Channel Contact Centre Solution that enables its contact centre to manage and respond to all customer Interactions regardless of Channel. The Solution should be implemented and live (Go-Live) by 27th October 2017 at the latest. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A Web Chat module is required to facilitate the increasing number of enquiries and referrals made by other means (e-mail, Social Media, text message). The Solution needs to be agile, adaptable and easily configurable by non-IT trained staff. It needs to provide multi-channel visibility and allow Contact Cen…
Details
- What the buyer calls it
- TS15033 Supply of an Internally Hosted Multi-Channel Contact Centre Solution with Associated Services
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Type
- goods
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 6 Jul 2017
- Work ends
- 26 Oct 2022
Who the buyer named
Jayne Smith was the named contact on this notice.