TS17003 - Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services
What the buyer wrote
The Council requires an internally hosted contact centre telephony and multi-channel solution that enables its contact centre to manage and respond to incoming and outgoing telephone calls and all customer interaction s regardless of channel. Associated services include training, implementation, support and maintenance and ad hoc consultancy. A web chat module is also required to help the Council encourage greater take-up of online services to reduce the number of enquiries and referrals made by other means (e.g. Phone calls and e-mail, social media, text message). The Solution needs to be agile, adaptable and easily configurable by non-IT staff. It needs to provide multi-channel vi…
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Details
- What the buyer calls it
- TS17003 - Supply of an Internally Hosted Contact Centre Telephony and Multi-Channel Solution with Associated Services
- How they are buying
- Advertised, shortlist firstSuppliers applied to be considered, and the buyer picked who went on to bid.
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 8 Dec 2017
- Work ends
- 7 Dec 2022
Who the buyer named
Tim Dence was the named contact on this notice.