UK Power Networks Customer Vulnerability Enduring Partnerships
What the buyer wrote
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted …
Details
- What the buyer calls it
- UK Power Networks Customer Vulnerability Enduring Partnerships
- How they are buying
- Advertised, then negotiatedThe buyer talked terms with bidders rather than taking fixed offers.
- Type
- services
- Framework
- Yes: joining it lets you bid for call-offs without a new tender each time
Who the buyer named
Gilly Eren was the named contact on this notice.