UK SBS Early Conciliation: User research
What the buyer wrote
Based on the webpages listed: • http://www.acas.org.uk/earlyconciliation • https://ec.acas.org.uk/ Acas would like to get evidence of: • Understanding of how users of EC get to the Early Conciliation webpages (the user journey) and what they expect in terms of information and service when they arrive at these webpages (the webpages above can also be accessed via link from GOV.UK Website here https://www.gov.uk/employment-tribunals) • User comprehension of the information provided on those webpages. • Usability of the web-front end (i.e. going beyond the form itself to consider how the EC notification form web-front end, which has been operational since 2014, is currently working). …
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Awarded to
Details
- What the buyer calls it
- UK SBS Early Conciliation: User research
- How they are buying
- The buyer did not say
- Type
- services
- Suitable for small firms
- The buyer says yes. What that is worth
- Work starts
- 16 Mar 2017
- Work ends
- 31 May 2017
Who the buyer named
Rebecca Fish was the named contact on this notice.